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BA Pensions service update

Our telephone service is currently available between 9am and 1pm, Monday to Friday.

If you have a general pension question, you may find the answer to your query on the ‘FAQs’ page. Or please use our online ‘contact us’ form to get in touch with us.

Please be aware that we are currently experiencing high levels of enquiries from members, which is impacting our response times. As a result, processing general enquiries will take longer than our usual ten working day turnaround.

Our response times for providing new quotations are between four to six weeks. Remember, you should request a retirement quotation two to three months before your intended retirement date to ensure you have enough time to receive your quotation and make informed decisions.

As always, we are committed to providing accurate and timely quotations, and your satisfaction remains our top priority.

We kindly request that you refrain from following up on your enquiry at this time. Rest assured, we are committed to addressing your query as soon as possible and appreciate your understanding during this period.

If you need to report the death of a loved one, we also have a ‘Death notification form’ available to download and complete on the ‘Forms’ page of mybapension.com

If you need to get in touch, please contact us through this website or write to us. You can find our address on the contact us page.

Welcome to the NAPS members' section

April 2024 NAPS pension increase is confirmed as 5%

The annual rise in CPI to September 2023 was above 5%. Therefore, the maximum increase of 5% will be applied to eligible NAPS pensions from April 2024.

2023 NAPS TCFD Report

The NAPS Task Force on Climate-Related Financial Disclosures (TCFD) report is now available on the Responsible Investment page.

2023 Annual Report & Financial Statements

Your Scheme’s latest Annual Report & Financial Statements are now available to download from the Scheme Documents page. You can download the latest report here.

2023 Summary Funding Statement

The Summary Funding Statement (SFS) provides details of the latest financial health check of the Scheme. You can download the latest statement on the Scheme Documents page.

Cost-of-living help and advice

Our Useful links page now includes links to cost-of-living support as well as guidance about pensions and benefits.

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